FAQ
Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers.
What is Your Shipping Policy?
USA: Our shipping is a flat rate of $7.00 for all USA orders. So whether you purchase 1 item or several items, it's just one base rate. Most orders will be processed and mailed within 1-5 business days of placing your order - excludes weekends, holidays and custom requests. *Some flat rate shipping price exceptions may apply, such as... select custom orders, special shipping requirements, etc. USPS is our main delivery carrier. On occasion we may use FEDEX or UPS at our discretion.
INTERNATIONAL: Our default shipping price is calculated at the International max weight cost. So if your ordering a much lighter product selection we will refund you the shipping/handling overage that you paid (anything over $1 in excess) once your order ships. (ex: you paid $25 shipping and the actual shipping cost is $15.50, then we will refund you $9.50).
What is your return policy?
Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. Orders are entered into our system the day after you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.
Which payment methods do you accept?
We accept: Visa, MasterCard, Discover, and American Express cards registered within the U.S or Canada, PayPal and checks or money orders. For check orders, we will hold your online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Rae Bath & Body Delights and mail to our address. If you are using a pre-paid gift card (such as a Visa gift card), then it must be registered on the card issuer’s website for us to be able to accept payment.
How secure is your website?
Orchard Harvest Soap Co. features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line.
Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Orchard Harvest Soap. SSL technology is an industry standard and among the best software available today for secure commerce transactions.
~ All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Orchard Harvest
Custom Orders
We are happy to accept custom orders! Handmade soaps make excellent favors and gifts for weddings, showers and more.
We can make any of the soaps you see listed on our site. Allow at least 6 weeks to complete your order to allow for curing time, fragrance availability and current work orders.
Loaf orders will ship via US Priority mail in a medium size box. (Up to 3 loaves may fit in a medium box.) Depending on order size, shipping cost will be adjusted and added to the cost.
Custom orders are a minimum of $50 and require payment in advance. Feel free to contact us for pricing.
What is the shelf life of soaps containing fruits, vegetables and botanicals?
Fresh fruit is a great additive to soap as it adds a ton of beneficial vitamins, antioxidants and moisturizers. Typically the shelf life of your handmade bar of soap is 9 - 12 months.
To prolong the lifespan of your soap, do not allow it to sit in a dish or container that is bowl-shaped, or that allows water to pool in the bottom.
Instead, be sure to store your soap in a dry place out of the stream of water, and on a draining soap dish. A slatted wood or bamboo soap dish is ideal because it wicks water away from the soap, allowing the soap to dry properly. Alternatively, a “soap saver” (an oval disk with raised nubs) placed in the bottom of your favorite soap dish should keep it high and dry.